95% Of Dissatisfied Consumers Will Go Back To A Company If A Company Deals With Problems Quickly And Efficiently

Clients don't expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there is absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

67% Of Customers Say Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider

Reviews have a huge impact on their decision when customers have to pick a service provider.

Source: DemandGenReport

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star score is the first thing customers see. Still, users pay attention to other elements as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of USA customers.

Source: Statista

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Favorable Reviews Motivate 68 Percent Of Consumers To Choose Local Businesses

Considering that the huge bulk of customers check out reviews, you'd want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

USA Consumers View "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on various elements of the shopping experience when people read reviews. However according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of US customers.

Source: Statista

83% Of Clients Don't Rely On Advertising

The traditional channels to reach consumers aren't as prominent as they used to be. A lot of users who no longer trust ads choose to take note of consumers' suggestions online.

Source: Statuslabs

More Than Half Of Clients Aged 25 To 34 Wrote Reviews

According to Statista, the more youthful generations are seemingly the more opinionated ones.

Source: Statista

82% Of Customers Visit Review Websites Because They Want To Acquire A Product Or A Service And Wish To Get The Truth About The Businesses Services And Products.

Review sites are locations that people go to get the facts about a business, services or product . Due to the fact that they have actually already formed a buying decision, users come. The bulk of them (89%) purchase within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

86% Of Consumers Would Consider Composing A Review For A Business

Your customers are your most important resource, and it's not only because of the cash they spend at your business. If you give them a good experience, they will be willing to share it.

Source: Brightlocal

Google Accounts For 57.5% Of All Reviews Across The Globe

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here's the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

A One Star Boost In Rating Can Lead To A 5% To 9% Increase In Business Profits

Businesses that treat clients well normally succeed, review sites help make sure of that.

Source: Statuslabs

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies doubt the integrity of online reviews. However, they recognize the huge effect user rankings have on their business. Undesirable client or staff member reviews can influence 90% of job seekers.

Source: Career Arc