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89% Of Clients Prefer To Read Reviews On Their Cell Phones
Be it by means of an app or a mobile browser, individuals prefer to read reviews on their cell phones.
Source: Statista
95% Of Travelers Read Online Reviews Prior To Booking Travel Services
Leisure and business travelers alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they check out reviews 'constantly' or 'very often'.
Source: Trust You
63.6% Of Customers Go To Google To Read Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
These online review statistics show the basic popularity of a website can only go so far when it concerns trust.
Source: Review Trackers
Positive Reviews Encourage 68 Percent Of Consumers To Choose Local Businesses
Given that the large majority of customers read reviews, you would want yours to be enticing to brand-new clients, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of businesses doubt the integrity of online reviews. However, they understand the huge effect user scores have on their business. Unfavorable customer or employee reviews can affect 90% of job seekers.
Source: Career Arc
98% Of Yelp's Site Visitors Bought From A Business They Discovered On The Site
Typically, 142 million customers check out Yelp every month. If you have not claimed your free Yelp business page, this is as great a time as any.
Source: RevLocal
Online Item Reviews About A Product Can Increase Its Conversion Rate By More Than 270 Percent
User review statistics reveal the purchase likelihood for an item with 5 reviews is 270% higher than the same product without reviews.
Source: Spiegel Research Center
A Lone Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have an enormous influence on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44% boost.
Source: RevLocal
Almost All Consumers, Who Use Online Reviews, Read Them Early In The Purchasing Process
Let's say you want to buy a brand-new car and there are a number of models which fit your criteria. How do you choose the very best one for you? Well, you read the reviews.
With the help of other customers, you manage to pick one that works for you. That's how positive reviews convert consumers into clients.
Source: Consumer Affairs
Only 6 Percent Of Customers Don't Rely On Client Reviews At All
According to client review statistics, a massive 19% of customers always trust online reviews and never ever a make a purchase without reading reviews initially.
Source: Statista
77% Of Consumers Don't Rely On Reviews That Are Older Than 3 Months
Consumers don't care how good your product or service was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.
It is for this reason that companies ought to be constantly asking for reviews.
Source: Statuslabs
77% Of Consumers Would Undoubtedly Post A Review If They Were Asked
More than a 35% would leave a review to advise others about their client encounter and 24% would undoubtedly direct their review to the business itself.
Over a 26% would want to give a review to assist other people with their choice making process.
Source: Podium
If A Business Makes An Effort To Solve Issues Quickly And Effectively, 95% Of Unsatisfied Customers Will Go Back To A Company
Clients do not expect you to be perfect. When things go wrong, they do expect you to deal with things. If there is absolutely nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
A Lot Of Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they have visited a supplier. Online review trends reveal people choose to comment if they had a favorable experience, instead of a unfavorable or mediocre one.
Source: Brightlocal