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95% Of Unhappy Clients Will Go Back To A Business If A Company Manages To Resolve Problems Quickly And Effectively
Customers don't anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there is nothing else a business can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Unfavorable Reviews Can Increase Conversion By As Much As 85%
It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your site. According to online review data, individuals spend more than 5 times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
91 Percent Of Millennials Turn To Online Reviews As Much As Friends And Family
Online review statistics put clients' reviews as the most trustworthy source of suggestions. Online reviews generally bring the same weight as advice from friends and family.
Source: Brightlocal
If It Has Unfavorable Reviews As Well, 52% Of Customers Trust An Item More
We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
72% Of Consumers Will Not Take Action Unless They Read Some Reviews
No matter how eye-catching your marketing is, you still require client reviews. There is no skirting around it. Clients are still ready to hear you out, however they rely on other individuals more.
Source: My Testimonial Engine
98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Website
Generally, 142 million consumers go to Yelp monthly. If you haven't declared your free Yelp business page, this is as good a time as any.
Source: RevLocal
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business tourists alike check out reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
86 Percent Of Customers Would Consider Writing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the money they spend at your business. They will be prepared to share it if you offer them a great experience.
Source: Brightlocal
More Than Half Of Individuals Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are apparently the more vocal ones.
Source: Statista
61 Percent Of Regional Businesses Have A Typical Score Of 4 To 5 Stars
Generally 2 out of 3 companies have good and awesome ratings. Just 5% of companies have a rating below 3 stars.
Source: Brightlocal
Just 6% Of Consumers Do Not Trust Client Reviews At All
According to customer review stats, a massive 19% of consumers constantly trust online reviews and never ever a buy without reading reviews initially.
Source: Statista