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Clients Might Spend 31% More With A Business That Has Terrific Reviews
Focus on this statistic. The more detailed other users explain your product and services, the more cash you can charge and customer review stats reveal to us precisely how much more.
Source: Martech Zone
52% Of Consumers Rely On A Product More If It Has Negative Reviews As Well
We already touched upon the negative and positive reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are favorable. Consumers expect to see some unfavorable reviews.
Source: Capterra
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats prove that 63% of consumer reviews remain without a reply. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
72 Percent Of Consumers Won't Take Action Before They Check Out Some Reviews
No matter how alluring your marketing is, you still require customer reviews. There's no skirting around it. Clients are still going to hear you out, however they trust other individuals more.
Source: My Testimonial Engine
Almost All Consumers, Who Utilize Online Reviews, Read Them Early In The Buying Process
Let's say you want to purchase a brand-new vehicle and there are a number of models which fit your criteria. How do you select the best one for you? Well, you read reviews.
With the help of other customers, you quickly select a model that works for you. That's how favorable reviews transform customers into customers.
Source: Consumer Affairs
Online Item Reviews About An Item Can Boost Its Conversion Rate By A Whopping 270 Percent
User review stats show the purchase probability for an item with 5 reviews is 270% higher than the same item without reviews.
Source: Spiegel Research Center
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
86% Of Consumers Would Consider Writing A Review For A Business
Your clients are your most valuable resource, and it's not just because of the money they spend at your business. If you give them a great experience, they will want to share it.
Source: Brightlocal
63.6% Of Consumers Visit Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.
When it comes to trust, these online review stats show the basic popularity of a website can only go so far.
Source: Review Trackers
A One Star Increase In Ranking Can Lead To A 5% To 9% Increase In Business Revenue
Businesses that treat clients honorably normally prosper, review sites help make certain of that.
Source: Statuslabs
The Average Review Word Count Has Become 65% Much Shorter Since 2010
In the present day reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is comparable to that of a tweet.
Source: Review Trackers
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all people in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to choose a legal representative or a doctor.
Younger people (age 18-35) are even more likely to work with an expert based upon online reviews. Only 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
Reviews Are The Third Most Influential Ranking Element For Google's Local 3 Pack
Review signals (quantity, diversity, and so on) represent 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.
Source: Moz