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30% Of Clients Feel Positive About A Company Which Answers Online Reviews
Staying connected with your clients establishes trust. Even something as basic as responding to their reviews and comments can make them feel appreciated.
As you may anticipate, clients who feel this way are more willing to invest more money with a company.
Source: Statuslabs
Fifty Percent Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses
Younger people understand the worth of being informed. User-generated material has an indisputable impact on consumers.
They will recognize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are different though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Across The World
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
These are the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
53% Of Consumers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review statistics reveal that 63% of client reviews go on without a reply. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of United States Customers
24% of US consumers consider reviews as 'very influential'.
To highlight the importance of online reviews and ratings, did you know that 81% of customers will pay more for an item with reviews and those exact same customers are likewise ready to accept slower shipping times for such products.
Source: Turntonetworks
72 Percent Of Customers Will Not Take Action Unless They Check Out Some Reviews
No matter how appealing your marketing is, you still need client reviews. There is no other way around it. Clients are still going to hear you out, but they trust other people more.
Source: My Testimonial Engine
If A Company Manages To Resolve Issues Rapidly And Efficiently, 95% Of Unsatisfied Clients Will Go Back To A Business
Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there is absolutely nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
89% Of Customers Want To Read Reviews On Their Mobile Phones
Be it via an app or a mobile web browser, people young and old choose to read reviews on their mobile devices.
Source: Statista
70 Percent Of Consumers Need To Check Out A Minimum Of 4 Reviews Before They Can Trust A Business
4 reviews may be too few. The majority of people check out many more reviews to get a clear view of how the business is actually doing. Do not depend on that figure alone.
Source: Brightlocal
Reviews Posted On Twitter Can Help Improve Online Sales By 6.46%
Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
67% Of Consumers Report Reviews Are A "Extremely Important" Factor When Picking A Service Provider
Reviews have a huge impact on their decision when customers have to pick a solution provider.
Source: DemandGenReport
If They Were Asked, 77% Of Consumers Would Likely Submit A Review
More than a 35% would do it to advise others about their consumer experience and 24% would certainly direct their review to the company itself.
Over a 26% would be willing to leave a review to help other individuals with their choice making process.
Source: Podium
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who read consumer reviews, concur that it increases their buying confidence.
Companies use the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista