USA Buyers View "Product Performance" To Be The Most Valuable Information In Product Reviews

When individuals read reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of American consumers.

Source: Statista

89% Of Clients Like To Read Reviews On Their Smart Devices

Be it via an app or a mobile internet browser, people today choose to read reviews on their phones.

Source: Statista

77% Of Clients Do Not Trust Reviews That Are Older Than 3 Months

Clients don't care how great your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.

Customers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that businesses should to be continuously asking for reviews.

Source: Statuslabs

15 Percent Of Users Do Not Trust Businesses With No Online Reviews

No trust suggests no interactions. 15 percent of potential consumers will not even consider working with a company they can't find viewpoints about.

Source: Statuslabs

90 Percent Of Buyers Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what people say about very first impressions?

Users get their first impression of your businesses through reviews. Typically through less than 10 of them.

If you don't have reviews on your site, consider asking your visitors to write one.

Source: Martech Zone

If A Company Manages To Fix Issues Quickly And Effectively, 95% Of Unsatisfied Customers Will Return To A Company

Clients do not expect you to be perfect. They do expect you to deal with things when they go wrong. If there's nothing else a company can do to fix a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

95 Percent Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they check out reviews 'always' or 'really often'.

Source: Trust You

30% Of Customers Feel Positive About A Business Which Reacts To Online Reviews

Communicating with your customers develops trust. Even something as simple as reacting to their reviews and comments can make them feel valued.

As you may anticipate, customers who feel this way are going to spend more cash with a company.

Source: Statuslabs

88% Of Executives Judge Reputation Risk As A Top Business Problem

Reputation management stats show a company's reputation doesn't affect simply the customers. Prospective team members likewise look at ratings and take a look at reviews.

Source: Deloitte

The Majority Of Customers Aged 25 To 34 Posted Reviews

According to Statista, the more youthful generations are clearly the more vocal ones.

Source: Statista

49% Of Customers Consider The Quantity Of Online Reviews As An Important Factor In Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, however they consider their number and recency as well.

The share of consumers, who take notice of the variety of reviews is presently at 46%.

Source: Brightlocal

Only 44 Percent Of Local Companies Have Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't benefiting from their listing.

While business listings on the major review platforms are free, a remarkably low number of businesses really use them.

Although we now know why consumer reviews are so powerful, the majority of businesses apparently do not.

Source: LsaInsider