64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30 percent of customers who check out customer reviews, concur that it increases their buying confidence.

Companies use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management stats show a company's reputation doesn't impact just the consumers. Prospective employees likewise take a look at rankings and take a look at reviews.

Source: Deloitte

Consumers Reading Reviews On A Mobile Device Are 127% Most Likely To Buy Than Desktop Users

Mobile users prefer to get things done quicker. Purchasing decisions are made rapidly.

Online reviews are obviously persuasive, yet marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

Facebook Reviews Affect More Than 50% Of Consumers' Purchasing Decisions

Facebook is currently the most popular social media which can likewise influence our purchasing preferences.

According to social reviews data, Facebook impacts over half of users' purchase decisions.

If it has favorable reviews, Facebook reviews stats reveal that four out of 5 users are most likely to rely on a local business.

Source: RevLocal

More Than Half Of Consumers Won't Utilize A Business If It Has Less Than A 4 Star Score

This stat is among numerous that highlight the significance of online scores. Now that news of consumer complete satisfaction travels this quick, keeping your customers delighted is more important than ever.

57 percent of consumers have searched for business with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked just for companies with a perfect five star ranking.

Source: Brightlocal

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More

We already discussed the positive and negative reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. People expect to see some unfavorable reviews.

Source: Capterra

15 Percent Of Customers Don't Trust Businesses Without Having Online Reviews

No trust means no interactions. 15 percent of prospective clients will not even consider working with a business they can't find viewpoints about.

Source: Statuslabs

More Than 4 Negative Reviews About A Business Or Product Might Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to decide not to purchase. Three negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Reviews Published On Twitter Can Grow Sales By 6.46%

Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo

Only 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56% of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of businesses actually use them.

Although we now understand why consumer reviews are so powerful, most businesses obviously don't.

Source: LsaInsider

53 Percent Of Americans Consider Item Reviews And Rankings As The Most Essential Part Of Online Shopping.

Today's shoppers are wary and want the very best bang for their buck. It's no surprise that they consider reading reviews as a huge part of the buying decision.

Source: Statista

89% Of Consumers Read A Businesses Reactions To Reviews

Not only do a lot of consumers read the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

Over Half Of People Aged 25-34 Posted Reviews

According to Statista, the more youthful generations are plainly the more vocal ones.

Source: Statista

71% Of Millennials Search Customer Reviews Of Expert Services

Majority of all people in need of a professional service turn to online reviews.

According to online reviews statistics, 59% used online reviews to choose a physician or a lawyer.

Younger people (age 18-35) are even more inclined to hire a professional based on online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews

Online review statistics clarify that 63% of client reviews remain without a reply. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

90 Percent Of Users Need Less Than 10 Reviews To Form An Opinion About A Business

You know what people state about very first impressions?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

If you don't have reviews on your site, think about asking your visitors to compose one.

Source: Martech Zone

United States Consumers View "Product Performance" To Be The Most Valuable Detail In Product Reviews

They focus on different aspects of the shopping experience when people read reviews. However according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of American clients.

Source: Statista