83% Of Customers Do Not Rely On Advertising

The conventional channels to reach customers aren't as prominent as they utilized to be. A lot of users who no longer trust ads select to take note of consumers' suggestions online.

Source: Statuslabs

If A Company Deals With Issues Quickly And Effectively, 95% Of Unsatisfied Clients Will Go Back To A Company

Customers don't expect you to be perfect. When things go wrong, they do expect you to fix things. If there's absolutely nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews

Online review statistics clarify that 63% of customer reviews remain without a reaction. That's too bad, because those businesses are losing consumers that way.

Source: Review Trackers

Consumer Reviews On Products Are Trusted Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples opinions before they ever trust what the manufacturer says. The reason, makers' descriptions are generally ads.

Source: Martech Zone

US Shoppers Consider "Product Performance" To Be The Most Valuable Information In Product Reviews

When people check out reviews, they focus on various aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality over time are the next few considerations for more than 50% of US customers.

Source: Statista

Only 6 Percent Of Consumers Do Not Trust Customer Reviews At All

According to consumer review statistics, a whopping 19 percent of consumers always trust online reviews and never a purchase without checking out reviews first.

Source: Statista

Majority Of Customers Will Not Use An Organisation If It Has Less Than A 4 Star Score

This stat is among many that illustrate the significance of online rankings. Now that news of customer fulfillment travels this fast, keeping your customers delighted is more crucial than ever.

57% of customers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11% looked only for businesses with a perfect five star ranking.

Source: Brightlocal

70% Of Customers Choose To Learn About A Business By Means Of Reviews And Short Articles, Rather Than Ads

Advertisements are all well and good, however it's worth trying a different approach also. Reviews are by far the best way to discover the truth about a service or product.

Source: Statuslabs

61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars

Generally two-thirds of companies have excellent and exceptional ratings. Only 5% of companies have a rating below three stars.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out consumer reviews, agree that it increases their buying confidence.

Companies use the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

73 Percent Of Customers Think Written Reviews Are More Vital Than Star And Number Rankings

Online review stats make it clear individuals aren't satisfied with scores alone.

Consumer reviews make the statistics appear more authentic which is what the prospective customers are looking for. Almost a 3rd of customers state written reviews are the only function that makes them think the sites' reviews are pertinent and beneficial.

Source: Fan and Fuel

89% Of Shoppers Prefer To Read Reviews On Their Smart Devices

Be it by means of an app or a mobile internet browser, individuals prefer to read reviews on their phones.

Source: Statista