30% Of Customers Feel Comfortable With A Business Which Responds To Online Reviews

Keeping in touch with your consumers creates trust. Even something as basic as responding to their remarks and reviews can make them feel valued.

As you may anticipate, customers who feel this way are more willing to spend more cash with a company.

Source: Statuslabs

82 Percent Of Customers Go To Review Sites Due To The Fact That They Want To Acquire An Item Or A Service And Wish To Get The Truth About Business Products And Services.

Users come since they have already formed a purchase decision. The bulk of them (89 percent) buy within a week of their visit.

Source: RevLocal

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee

The 86% of companies doubt the integrity of online reviews. Nonetheless, they recognize the massive effect user scores have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.

Source: Career Arc

73% Of Customers Believe Written Reviews Are More Crucial Than Star And Number Ratings

Online review data make it clear individuals aren't pleased with ratings alone.

Client reviews make the stats appear more authentic which is what the prospective consumers are trying to find. Almost a 3rd of consumers say written reviews are the only function that makes them believe the sites' reviews are pertinent and beneficial.

Source: Fan and Fuel

95% Of Unhappy Consumers Will Return To A Company If A Company Makes An Effort To Resolve Issues Rapidly And Efficiently

Customers do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is presently the most popular social network which can also influence our purchasing decisions.

According to social reviews statistics, Facebook affects over half of users' purchase decisions.

Facebook reviews stats expose that four out of 5 users are more likely to rely on a local business if it has positive reviews.

Source: RevLocal

53 Percent Of Americans Consider Product Reviews And Ratings As The Most Important Part Of Online Shopping.

Today's consumers are smart and want the very best bang for their buck. It's no wonder that they consider checking out reviews as a huge part of the purchasing decision.

Source: Statista

The Majority Of Best-selling Items Have An Average Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star scores.

According to consumer rating stats, conversion rates start to reduce as scores rise above 4.7.

Source: Spiegel Research Center

More Than Half Of People Aged 25 To 34 Posted Reviews

According to Statista, the more youthful generations are reportedly the more opinionated ones.

Source: Statista

Positive Reviews Motivate 68 Percent Of Customers To Choose Local Businesses

Given that the large bulk of customers read reviews, you'd want yours to be enticing to brand-new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz