71% Of Millennials Browse Consumer Reviews Of Professional Services

Majority of all people in need of an expert service rely on online reviews.

According to online reviews data, 59% used online reviews to choose a lawyer or a doctor.

Young people (age 18-35) are much more likely to hire an expert based on online reviews. Just 19% of millennials will consider hiring a lawyer without any.

Source: Thomson Reuters

95% Of Unsatisfied Customers Will Return To A Company If A Company Makes An Effort To Fix Issues Rapidly And Effectively

Customers do not expect you to be perfect. When things go wrong, they do expect you to take care of things. If there is nothing else a business can do to deal with a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

89% Of Consumers Read A Companies Responses To Reviews

Not only do many clients check out the review replies, 30% of them highly value them. Nearly 96% read the feedback to their own reviews.

Source: Brightlocal

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Reviews Shared On Twitter Can Boost Revenues By 6.46%

Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

67% Of Customers Report Reviews Are A "Very Important" Factor When Selecting A Solution Provider

When customers need to pick a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport

70 Percent Of Consumers Choose To Learn About A Business Via Articles And Reviews, Rather Than Ads

Advertisements are all well and good, but it deserves trying a different approach too. Reviews are by far the best method to discover the truth about a product or service.

Source: Statuslabs

Software Reviews Influence Over 98% Of All Buyers

18 percent of software buyers consider reviews to be an important factor in the purchase process. Software reviews have no effect whatsoever on just 2 percent of consumers. Two-thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

15% Of Consumers Do Not Trust Businesses Without Online Reviews

No trust implies no interactions. 15 percent of possible customers won't even think about working with a company they can't discover opinions about.

Source: Statuslabs

The Majority Of Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a vendor. Online review trends show people prefer to comment if they had a positive experience, rather than a negative or mediocre one.

Source: Brightlocal

Just 6 Percent Of Customers Do Not Trust Client Reviews At All

According to consumer review stats, a whopping 19 percent of customers always trust online reviews and never ever a make a purchase without reading reviews.

Source: Statista

More Than 4 Negative Reviews About A Company Or Service May Decrease Sales By 70%

One negative review suffices for 35 percent of a site's visitors to choose not to buy. 3 negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Due To The Fact That They Desire To Purchase A Service Or An Item And Want To Get The Facts About The Businesses Products And Services, 82% Of Customers Visit Review Sites.

Review websites are places that people go to get the facts about a service, business or product . Because they have actually currently formed a purchase decision, users come. The majority of them (89%) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company

The star ranking is the first thing customers see. Still, users take notice of other factors too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

61 Percent Of Local Businesses Have An Average Ranking Of 4 To 5 Stars

Overall 2 out of 3 companies have great and awesome ratings. Just 5% of businesses have a rating listed below 3 stars.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of USA Customers

24% of US shoppers consider reviews as 'extremely influential'.

To illustrate the value of online reviews and ratings, did you understand that 81% of consumers will pay more for an item with reviews and those same consumers are likewise happy to accept slower shipping times for such products.

Source: Turntonetworks

63.6% Of Consumers Go To Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.

These online review statistics reveal the basic appeal of a website can only presume when it pertains to trust.

Source: Review Trackers

American Buyers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews

They focus on various aspects of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of US consumers.

Source: Statista