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Just 6 Percent Of Consumers Don't Rely On Customer Reviews At All
According to customer review data, a whopping 19% of consumers always rely on online reviews and never a make a purchase without checking out reviews.
Source: Statista
91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones
Online review stats position consumers' reviews as the most reliable source of suggestions. Online reviews normally carry the very same weight as advice from friends and family.
Source: Brightlocal
90 Percent Of Site Visitors Need Less Than 10 Reviews To Form A Viewpoint About A Business
You understand what individuals say about very first impressions?
Users get their impression of your businesses through reviews. Typically through less than 10 of them.
Think about asking your visitors to compose one if you do not have reviews on your website.
Source: Martech Zone
89% Of Consumers Review A Businesses Reactions To Reviews
Not only do most clients check out the review replies, 30% of them value them highly. Nearly 96% read the responses to their own reviews.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Booking Travel Services
Leisure and business travelers alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
Many Best-selling Products Have An Average Ranking Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to customer rating stats, conversion rates begin to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
A One Star Increase In Ranking Can Result In A 5% To 9% Increase In Business Earnings
Businesses that treat clients well generally flourish, review sites help make certain of that.
Source: Statuslabs
49% Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency also.
The share of clients, who pay attention to the variety of reviews is currently at 46 percent.
Source: Brightlocal
77% Of Customers Would Likely Post A Review If They Were Asked
More than a 35% would leave a review to advise others about their customer experience and 24% would rather direct their review to the business itself.
Over a 26% would be willing to post a review to assist other individuals with their decision making process.
Source: Podium
73% Of Customers Believe Written Reviews Are More Vital Than Star And Number Ratings
Online review data make it clear people aren't pleased with ratings alone.
Consumer reviews make the stats appear more authentic which is what the potential customers are trying to find. Practically a 3rd of customers state written reviews are the only feature that makes them believe the sites' reviews are appropriate and useful.
Source: Fan and Fuel
Reviews Shared On Twitter Can Increase Sales By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats show that 63% of customer reviews remain without a response. That's regrettable, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
83 Percent Of Customers Don't Rely On Advertising
The conventional channels to reach clients aren't as prominent as they utilized to be. Most users who no longer trust advertisements choose to take note of customers' suggestions online.
Source: Statuslabs
More Than Half Of Customers Won't Use A Company If It Has Less Than A 4 Star Ranking
This stat is one of many that illustrate the importance of online rankings. Now that news of consumer satisfaction travels this quick, keeping your customers happy is more vital than ever.
57 percent of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48% in 2017.
11 percent looked only for companies with a perfect five star ranking.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business
The star ranking is the first thing consumers see. Still, users take notice of other elements as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States customers.
Source: Statista