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95% Of Dissatisfied Consumers Will Return To A Business If A Business Makes An Effort To Solve Problems Rapidly And Efficiently
Consumers don't anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Software Reviews Impact Over 98% Of All Buyers
18 percent of software application purchasers consider reviews to be a vital factor in the purchase procedure. Software application reviews have no effect whatsoever on just 2% of consumers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
89% Of Consumers Choose To Read Reviews On Their Smartphones
Be it through an app or a mobile web browser, everyday people prefer to read reviews on their smart phones.
Source: Statista
Users Reading Reviews On A Mobile Phone Are 127% More Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done quicker. Buying decisions are made quickly.
Online reviews are obviously convincing, yet marketers haven't necessarily come to appreciate the power of them.
Source: Martech Zone
70 Percent Of Consumers Choose To Learn About A Business By Means Of Reviews And Short Articles, Rather Than Advertisements
Advertisements are all well and good, however it's worth attempting a different approach as well. Reviews are without a doubt the best way to find the truth about a product or service.
Source: Statuslabs
98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website
Normally, 142 million customers check out Yelp every month. This is as excellent a time as any if you have not declared your totally free Yelp business page.
Source: RevLocal
Customers Might Invest 31 Percent More With A Business That Has Great Reviews
Pay attention to this fact. The better other users describe your product or service, the more cash you can charge and customer review statistics reveal to us exactly how much more.
Source: Martech Zone
Only 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are complimentary, a remarkably low number of companies in fact utilize them.
Although we now understand why customer reviews are so effective, the majority of businesses apparently don't.
Source: LsaInsider
Customer Reviews On Products Are Trusted Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples viewpoints before they ever trust what the producer states. The reason, producers' descriptions are generally advertisements.
Source: Martech Zone
91 Percent Of Millennials Turn To Online Reviews As Much As Friends And Family
Online review stats position consumers' reviews as the most credible source of suggestions. Online reviews usually carry the very same weight as recommendations from loved ones.
Source: Brightlocal
Most Local Businesses Have An Average Of 39 Google Reviews
People like to share their experience after they've gone to a vendor. Online review trends reveal individuals prefer to comment if they had a favorable experience, rather than a mediocre or negative one.
Source: Brightlocal
95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You