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91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of businesses question the integrity of online reviews. Nonetheless, they recognize the huge impact user scores have on their business. Undesirable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Business
The star ranking is the first thing consumers see. Still, users take note of other elements also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of American consumers.
Source: Statista
Facebook Reviews Impact More Than 50% Of Customers' Buying Decisions
Facebook is presently the most popular social network which can also influence our buying decisions.
According to social media reviews statistics, Facebook affects over half of users' purchase choices.
If it has favorable reviews, Facebook reviews stats reveal that four out of 5 users are most likely to trust a local business.
Source: RevLocal
The Typical Review Length Has Gotten 65% Shorter Since 2010
Now a days reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.
Source: Review Trackers
67% Of Consumers Admit Reviews Are A "Very Important" Factor When Choosing A Service Provider
When customers have to pick a service provider, reviews have a huge effect on their decision.
Source: DemandGenReport
Customers Could Invest 31% More With A Business That Has Terrific Reviews
Pay attention to this statistic. The better other users describe your product or service, the more money you can charge and customer review statistics reveal to us precisely just how much more.
Source: Martech Zone
77% Of Individuals Do Not Rely On Reviews That Are Older Than Three Months
Customers don't care how great your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that companies should to be continuously requesting reviews.
Source: Statuslabs
53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review statistics prove that 63% of customer reviews remain without a reply. That's too bad, since those businesses are losing customers that way.
Source: Review Trackers
Only 44 Percent Of Local Companies Have Claimed Their Google My Business Listing
That's 56 percent of your competition that aren't benefiting from their listing.
While business listings on the significant review platforms are free, a remarkably low number of companies really use them.
Although we now know why customer reviews are so effective, a lot of businesses apparently don't.
Source: LsaInsider
73% Of Consumers Think Consumer Reviews Are More Crucial Than Star And Number Ratings
Online review stats make it clear individuals aren't pleased with scores alone.
Consumer reviews make the stats appear more authentic which is what the would-be consumers are trying to find. Practically a 3rd of customers state composed reviews are the only feature that makes them think the websites' reviews are useful and relevant.
Source: Fan and Fuel
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two-thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More
We already discussed the positive and negative reviews and their result on consumers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are positive. People anticipate to see some unfavorable reviews.
Source: Capterra
83% Of All Young Buyers Were Asked To Submit A Review Recently
Of those invited, 80% of clients did post a review. In general, businesses have actually asked 66% of all consumers to post a review on their business.
Source: Brightlocal
86 Percent Of Consumers Would Consider Composing A Review For A Business
Your clients are your most important resource, and it's not only because of the money they spend at your business. If you provide a great experience, they will want to share it.
Source: Brightlocal
61% Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars
Typically two thirds of businesses have outstanding and great rankings. Only 5% of businesses have a ranking below three stars.
Source: Brightlocal
89% Of Clients Review A Companies Responses To Reviews
Not only do the majority of consumers read the review replies, 30% of them value them highly. Practically 96% read the feedback to their own reviews.
Source: Brightlocal