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86% Of Consumers Would Think About Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the cash they invest at your business. If you provide an excellent experience, they will want to share it.
Source: Brightlocal
95% Of Disappointed Customers Will Return To A Company If A Company Manages To Resolve Problems Rapidly And Efficiently
Clients don't expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies doubt the integrity of online reviews. However, they recognize the massive effect user rankings have on their business. Unfavorable customer or employee reviews can affect 90% of job seekers.
Source: Career Arc
Software Reviews Influence Over 98% Of All Purchasers
18% of software application buyers consider reviews to be a vital factor in the purchase procedure. Software reviews have no effect whatsoever on just 2% of customers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
30% Of Customers Feel Positive About A Business Which Answers Online Reviews
Staying connected with your clients creates trust. Even something like responding to their reviews and remarks can make them feel appreciated.
As you might expect, clients who feel this way are ready to invest more cash with a business.
Source: Statuslabs
64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who read customer reviews, concur that it increases their buying confidence.
Businesses use the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Customer Reviews On Products Are Trusted Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other individuals viewpoints before they ever trust what the maker states. The reason, makers' descriptions are basically advertisements.
Source: Martech Zone
Consumers Might Spend 31 Percent More With A Business That Has Great Reviews
Take notice of this fact. The better other users explain your product and services, the more cash you can charge and customer review stats reveal to us precisely just how much more.
Source: Martech Zone
Reviews Posted On Twitter Can Help Increase Sales By 6.46 Percent
Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
73% Of Customers Think Customer Reviews Are More Crucial Than Star And Number Scores
Online review stats make it clear people aren't pleased with scores alone.
Written reviews make the statistics appear more genuine which is what the potential consumers are trying to find. Practically a 3rd of customers state written reviews are the only feature that makes them believe the sites' reviews are helpful and appropriate.
Source: Fan and Fuel
A One Star Boost In Ranking Can Result In A 5% To 9% Boost In Business Earnings
Businesses that treat clients well usually succeed, review sites help make sure of that.
Source: Statuslabs