53% Of Customers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review statistics clarify that 63% of consumer reviews remain without a reply. That's regrettable, since those companies are losing clients that way.

Source: Review Trackers

Majority Of Consumers Won't Utilize An Organisation If It Has Less Than A 4 Star Rating

This stat is among numerous that show the importance of online rankings. Now that news of customer complete satisfaction travels this quick, keeping your consumers happy is more vital than ever.

57% of customers have searched for business with more than four stars in 2018, which is up from 48 percent in 2017.

Furthermore, 11 percent looked just for organizations with a best five star score.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization

The star rating is the first thing customers see. Still, users focus on other factors as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of USA consumers.

Source: Statista

67% Of Consumers Admit Reviews Are A "Extremely Important" Factor When Picking A Solution Provider

Reviews have an enormous impact on their decision when customers have to pick a solution provider.

Source: DemandGenReport

72% Of Clients Won't Take Action Unless They Read Some Reviews

Regardless of how attractive your marketing is, you still need consumer reviews. There is no way around it. Customers are still going to hear you out, but they trust other people more.

Source: My Testimonial Engine

63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.

These online review stats show the basic appeal of a website can just go so far when it pertains to trust.

Source: Review Trackers

30% Of Customers Feel Positive About A Company Which Answers Online Reviews

Keeping in touch with your clients builds their trust. Even something as simple as reacting to their remarks and reviews can make them feel appreciated.

As you may anticipate, customers who feel this way are happy to spend more cash with a company.

Source: Statuslabs

More Than 4 Negative Reviews About A Business Or Product Might Decrease Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

US Shoppers View "Product Performance" To Be The Most Valuable Information In Product Reviews

When people read reviews, they concentrate on different elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of US clients.

Source: Statista

A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Revenue

Businesses that treat clients fairly typically flourish, review sites help ensure of that.

Source: Statuslabs

Over Half Of Shoppers Aged 25 To 34 Published Reviews

According to Statista, the younger generations are reportedly the more opinionated ones.

Source: Statista

89% Of Buyers Prefer To Read Reviews On Their Mobile Devices

Be it via an app or a mobile internet browser, most people choose to read reviews on their cell phones.

Source: Statista

70% Of Customers Need To Read At Least Four Reviews Before They Can Trust A Business

4 reviews may be too few. Many people read many more reviews to get an idea of how the business is really doing. Do not depend upon that statistic alone.

Source: Brightlocal

Positive Reviews Motivate 68% Of Customers To Choose A Local Business

Given that the vast bulk of consumers read reviews, you would want yours to be inviting to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices

Statistics reveal that reviews were more helpful than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

86 Percent Of Customers Would Consider Composing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the cash they invest at your business. They will be willing to share it if you provide them a great experience.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Professional Services

Majority of all people in need of an expert service rely on online reviews.

According to online reviews stats, 59% used online reviews to choose an attorney or a medical professional.

Younger people (age 18-35) are a lot more inclined to hire an expert based on online reviews. Only 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters