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Over Half Of Clients Aged 25 To 34 Wrote Reviews
According to Statista, the younger generations are evidently the more vocal ones.
Source: Statista
Software Application Reviews Influence Over 98 Percent Of All Buyers
18 percent of software application buyers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of client reviews remain without a response. That's regrettable, because those companies are losing consumers that way.
Source: Review Trackers
77% Of Customers Do Not Trust Reviews That Are Older Than 3 Months
Customers don't care how good your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that companies ought to be constantly requesting reviews.
Source: Statuslabs
90% Of Site Visitors Require Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals say about impressions, right?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
If you do not have reviews on your website, consider asking your visitors to write one.
Source: Martech Zone
If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. People expect to see some unfavorable reviews.
Source: Capterra
Most Best Selling Items Have A Typical Ranking Of 4.2 To 4.7
You can't make everyone pleased, which is why perfect 5 star ratings are suspicious. Somebody always has a little a gripe. That's why it is abnormal to get perfect 5 star ratings. Sometimes a lower score actually helps your overall rating.
According to customer rating stats, conversion rates start to reduce as scores rise above 4.7.
Source: Spiegel Research Center
95% Of Travelers Read Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they check out reviews 'always' or 'really frequently'.
Source: Trust You
30% Of Consumers Feel Positive About A Company Which Reacts To Online Reviews
Communicating with your consumers develops trust. Even something as basic as reacting to their reviews and remarks can make them feel valued.
As you might anticipate, customers who feel this way are ready to spend more money with a business.
Source: Statuslabs
Clients Might Spend 31 Percent More With A Business That Has Terrific Reviews
Take notice of this fact. The better other users explain your services or product, the more money you can charge and customer review statistics reveal to us exactly just how much more.
Source: Martech Zone
71% Of Millennials Browse Customer Reviews Of Professional Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to choose a medical professional or a legal representative.
Young people (age 18-35) are much more likely to hire an expert based on online reviews. Just 19% of millennials will think about employing a legal representative without any.
Source: Thomson Reuters
89% Of Customers Review A Businesses Replies To Reviews
Not only do the majority of individuals read the review replies, 30% of them value them highly. Almost 96% read the responses to their own reviews.
Source: Brightlocal