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77% Of Consumers Would Likely Give A Review If They Were Asked
More than a 35% would post a review to inform others about their consumer encounter and 24% would rather direct their review to the business itself.
Over a 26% would want to post a review to assist other individuals with their choice making process.
Source: Podium
Reviews Shared On Twitter Can Help Grow Online Sales By 6.46 Percent
Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of businesses question the integrity of online reviews. However, they recognize the massive impact user scores have on their business. Undesirable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
89% Of Consumers Browse A Companies Replies To Reviews
Not only do most individuals read the review replies, 30% of them value them highly. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
Only 6 Percent Of Customers Do Not Rely On Customer Reviews At All
According to customer review stats, a whopping 19 percent of customers always trust online reviews and never ever a buy without checking out reviews first.
Source: Statista
Buyers Checking Out Reviews On A Mobile Phone Are 127 Percent More Likely To Buy Than Desktop Users
Mobile users prefer to get things done quicker. Purchasing choices are made rapidly.
Online reviews are certainly convincing, yet marketers have not necessarily come to appreciate the power of them.
Source: Martech Zone
Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing
That's 56% of your competition that aren't benefiting from their listing.
While business listings on the significant review platforms are complimentary, a surprisingly low number of companies in fact make use of them.
Although we now understand why consumer reviews are so effective, many businesses apparently don't.
Source: LsaInsider
77% Of Customers Do Not Trust Reviews That Are Older Than Three Months
Customers don't care how good your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs
Online Product Reviews About An Item Can Amplify Its Conversion Rate By An Incredible 270 Percent
User review statistics show the purchase probability for an item with five reviews is 270% higher than the very same item without reviews.
Source: Spiegel Research Center
52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews As Well
We already discussed the negative and positive reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are phony. Customers expect to see some unfavorable reviews.
Source: Capterra
53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics show that 63% of client reviews go on without a reaction. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers