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53% Of Customers Expect Businesses To Answer Back Within A Week To Negative Reviews
Online review stats reveal that 63% of customer reviews go on without a reply. That's too bad, since those companies are losing consumers that way.
Source: Review Trackers
77% Of Buyers Do Not Trust Reviews That Are Older Than 3 Months
Customers don't care how good your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.
It is for this reason that businesses should to be continuously requesting reviews.
Source: Statuslabs
Majority Of Consumers Will Not Utilize A Service If It Has Less Than A 4 Star Rating
This stat is among many that highlight the importance of online scores. Now that news of consumer satisfaction travels this fast, keeping your clients delighted is more crucial than ever.
57 percent of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
11 percent looked only for services with a perfect five star ranking.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Professional Services
Over half of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose a physician or a lawyer.
Younger people (age 18-35) are a lot more likely to work with an expert based on online reviews. Only 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
53% Of Americans Consider Item Reviews And Scores As The Most Important Part Of Online Shopping.
Today's buyers are wary and desire the very best bang for their dollar. It's no surprise that they consider checking out reviews as a big part of the buying decision.
Source: Statista
72 Percent Of Clients Won't Take Action Unless They Read Some Reviews
Irrespective of how tempting your marketing is, you still require client reviews. There's no way around it. Clients are still willing to hear you out, but they rely on other individuals more.
Source: My Testimonial Engine
Over Half Of Consumers Aged 25 To 34 Published Reviews
According to Statista, the more youthful generations are clearly the more vocal ones.
Source: Statista
88% Of Executives Consider Reputation Risk As A Top Business Problem
Reputation management statistics suggest a business's reputation does not impact just the consumers. Potential team members also look at scores and take a look at reviews.
Source: Deloitte
Reviews Shared On Twitter Can Help Grow Sales By 6.46%
Online review data show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
83% Of All Young Consumers Were Invited To Leave A Review Recently
Of those invited, 80% of customers did leave a review. Overall, businesses have actually asked 66% of all customers to post a review on their business.
Source: Brightlocal
Facebook Reviews Impact More Than 50 Percent Of Consumers' Buying Decisions
Facebook is presently the most popular social media which can also affect our buying decisions.
According to social reviews data, Facebook impacts the majority of users' purchase decisions.
If it has favorable reviews, Facebook reviews statistics expose that 4 out of five users are more likely to trust a local business.
Source: RevLocal