Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions

Facebook is currently the most popular social media which can likewise influence our buying decisions.

According to social media reviews stats, Facebook affects over half of users' purchase choices.

Facebook reviews stats reveal that four out of 5 users are most likely to trust a local business if it has positive reviews.

Source: RevLocal

If A Business Deals With Issues Quickly And Effectively, 95% Of Unsatisfied Customers Will Go Back To A Business

Consumers do not expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there's nothing else a company can do to fix a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Just 44% Of Local Companies Have Claimed Their Google My Business Listing

That's 56% of your competitors that aren't taking advantage of their listing.

While business listings on the significant review platforms are free, a remarkably low number of companies really utilize them.

Although we now understand why consumer reviews are so powerful, many businesses apparently don't.

Source: LsaInsider

The Average Review Word Count Has Gotten 65% Much Shorter Since 2010

Lately reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers

US Consumers Regard "Product Performance" To Be The Most Useful Detail In Product Reviews

They focus on different elements of the shopping experience when people check out reviews. However according to online review stats, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of USA customers.

Source: Statista

71% Of Millennials Browse Customer Reviews Of Professional Services

More than half of all individuals in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to choose a legal representative or a physician.

Younger people (age 18-35) are much more inclined to work with an expert based on online reviews. Just 19% of millennials will think about hiring a lawyer without any.

Source: Thomson Reuters

Customers Might Spend 31% More With A Business That Has Terrific Reviews

Pay attention to this statistic. The more detailed other users describe your product or service, the more cash you can charge and customer review stats reveal to us exactly how much more.

Source: Martech Zone

30% Of Customers Feel Favorable To A Company Which Reacts To Online Reviews

Keeping in touch with your customers develops trust. Even something easy like responding to their comments and reviews can make them feel appreciated.

As you might expect, customers who feel this way are more willing to spend more money with a company.

Source: Statuslabs

A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Profits

Businesses that treat consumers fairly typically prosper, review sites help ensure of that.

Source: Statuslabs

73% Of Consumers Think Customer Reviews Are More Vital Than Star And Number Scores

Online review statistics make it clear people aren't satisfied with scores alone.

Client reviews make the stats appear more genuine which is what the would-be customers are trying to find. Almost a 3rd of consumers state composed reviews are the only function that makes them think the websites' reviews are appropriate and beneficial.

Source: Fan and Fuel

52% Of Consumers Rely On A Product More If It Has Negative Reviews Too

We already discussed the negative and positive reviews and their impact on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are phony. Customers expect to see some negative reviews.

Source: Capterra

Online Reviews Impact 67.7% Of Customer Buying Decisions

More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

77% Of Users Don't Rely On Reviews That Are Older Than 3 Months

Customers don't care how great your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.

It is for this reason that companies should to be constantly asking for reviews.

Source: Statuslabs