73 Percent Of Consumers Think Consumer Reviews Are More Important Than Star And Number Scores

Online review statistics make it clear individuals aren't pleased with ratings alone.

Written reviews make the stats appear more genuine which is what the potential customers are trying to find. Almost a 3rd of customers state written reviews are the only function that makes them think the sites' reviews are relevant and beneficial.

Source: Fan and Fuel

Customers Could Invest 31% More With A Business That Has Terrific Reviews

Take notice of this statistic. The more detailed other users describe your service or product, the more cash you can charge and customer review stats show us precisely just how much more.

Source: Martech Zone

If A Business Deals With Issues Rapidly And Efficiently, 95% Of Unhappy Customers Will Return To A Company

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is absolutely nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Unfavorable Reviews Can Improve Conversion By As Much As 85%

It sounds insane, but negative reviews can be a positive factor for users to devote more time on your website. According to online review data, people spend more than 5 times as long on a site when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

63.6% Of Customers Visit Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

When it comes to trust, these online review stats show the basic appeal of a site can only go so far.

Source: Review Trackers

53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review stats reveal that 63% of consumer reviews stay without a reply. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

83% Of Clients Do Not Trust Advertising

The standard channels to reach consumers aren't as influential as they utilized to be. The majority of users who no longer trust advertisements choose to pay attention to clients' suggestions online.

Source: Statuslabs

The Average Review Length Has Gotten 65% Shorter Since 2010

Now a days reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of tweet on twitter.

Source: Review Trackers

Many Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have gone to a supplier. Online review trends reveal individuals choose to comment if they had a positive experience, instead of a average or negative one.

Source: Brightlocal

71% Of Millennials Browse Customer Reviews Of Expert Services

Over half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to pick a physician or a legal representative.

Young people (age 18-35) are much more likely to employ an expert based upon online reviews. Just 19% of millennials will consider employing a legal representative without any.

Source: Thomson Reuters

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of United States Clients

24% of US consumers consider reviews as 'incredibly influential'.

To show the significance of online reviews and scores, did you understand that 81 percent of customers will pay more for an item with reviews and those exact same customers are also happy to accept slower shipping times for such products.

Source: Turntonetworks

Just 44 Percent Of Local Businesses Have Claimed Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the major review platforms are totally free, a remarkably low number of businesses in fact make use of them.

Although we now know why customer reviews are so powerful, many businesses obviously don't.

Source: LsaInsider

US Consumers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews

When people check out reviews, they concentrate on different aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of USA customers.

Source: Statista

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the money they spend at your business. They will be ready to share it if you give them a great experience.

Source: Brightlocal

72% Of Clients Will Not Take Action Unless They Read Some Reviews

Regardless of how enticing your marketing is, you still require customer reviews. There's no other way around it. Clients are still happy to hear you out, but they rely on other people more.

Source: My Testimonial Engine

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Reviews Shared On Twitter Can Grow Online Sales By 6.46 Percent

Online review statistics show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.

Source: Yotpo