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53% Of Customers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews
Online review stats show that 63% of consumer reviews remain without a reply. That's regrettable, since those companies are losing clients that way.
Source: Review Trackers
Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is presently the most popular social network which can likewise influence our purchasing preferences.
According to social reviews stats, Facebook affects the majority of users' purchase choices.
If it has favorable reviews, Facebook reviews statistics reveal that 4 out of 5 users are more likely to rely on a local business.
Source: RevLocal
Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, variety, etc.) represent 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.
Source: Moz
Most Local Businesses Have Approximately 39 Google Reviews
Individuals like to share their experience after they have gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, instead of a average or unfavorable one.
Source: Brightlocal
A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Profits
Businesses that treat clients honorably typically succeed, review sites help make sure of that.
Source: Statuslabs
Consumers Could Invest 31 Percent More With A Business That Has Fantastic Reviews
Take note of this statistic. The more detailed other users explain your product or service, the more cash you can charge and customer review statistics show us exactly just how much more.
Source: Martech Zone
Negative Reviews Can Improve Conversion By As Much As 85%
It sounds insane, however negative reviews can be a positive force for users to devote more time on your site. According to online review data, people devote more than five times as long on a site when they check out negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. A frustrating 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
Software Reviews Influence Over 98% Of All Buyers
18 percent of software application buyers consider reviews to be a necessary factor in the purchase process. Software reviews have no effect whatsoever on only 2% of consumers. Two-thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
USA Buyers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews
They focus on different aspects of the shopping experience when people read reviews. However according to online review stats, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American consumers.
Source: Statista
A Lone Business Review Can Lift Its Conversions By 10 Percent
Online review stats show user-generated content can do wonders in terms of conversions.
A single review can have an enormous impact on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44 percent increase.
Source: RevLocal
89% Of Clients Read A Businesses Responses To Reviews
Not only do the majority of consumers read the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.
Source: Brightlocal
90 Percent Of Customers Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what individuals state about first impressions?
Users get their impression of your businesses through reviews. Usually through less than 10 of them.
Consider asking your visitors to write one if you don't have reviews on your site.
Source: Martech Zone
89% Of Customers Want To Read Reviews On Their Smart Devices
Be it via an app or a mobile web browser, consumers choose to read reviews on their mobile phones.
Source: Statista
88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Buying Home Electronics
Data reveal that reviews were more helpful than Television ads at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business
The star rating is the first thing customers see. Still, users focus on other aspects as well, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of US consumers.
Source: Statista
Fifty Percent Of All Millennial's "Always" Check Out Online Reviews For Businesses
More youthful people understand the value of being informed. User-generated material has an unassailable impact on consumers.
If businesses stop to consider the power of consumer reviews over millennials, they will understand what they've been losing out on. Older individuals are different though, just 6% of people aged 55 or older check out reviews.
Source: Brightlocal
77% Of Clients Would Most Likely Submit A Review If They Were Asked
More than a 35% would post a review to educate others about their client experience and 24% would certainly direct their review to the company itself.
Over a 26% would want to post a review to help other people with their choice making process.
Source: Podium